Location: Lagos, Nigeria
Job Type: Full-Time | Onsite
About the Role:
As the Customer Service Team Lead, you will oversee the customer support team, ensuring top-notch service delivery while maintaining excellent communication with our clients. Your role will involve managing a team, improving service processes, and maintaining customer satisfaction at the highest level.
Key Responsibilities:
· Supervise and mentor the customer service team to deliver exceptional support.
· Resolve complex customer issues and handle escalations professionally.
· Develop and implement customer service policies and procedures.
· Monitor and report on customer service KPIs and suggest improvements.
· Collaborate across departments to improve customer experience.
· Serve as a point of contact for customer inquiries via email, phone, and chat.
Requirements:
· Bachelor’s degree in any discipline.
· 3+ years of experience in customer service, with at least 1 year in a leadership role (preferably in fintech or tech).
· Excellent leadership, problem-solving, and interpersonal skills.
· Proficiency in CRM tools and Microsoft Office Suite.
· Ability to multitask and thrive in a fast-paced environment.
Compensation & Benefits
Competitive and negotiable, including pension and medical benefits.
How to Apply
Eligible applicants should send their resumes to littleantlimited@gmail.com with the Role Description in the email subject line.
Application Deadline: January 28, 2025
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