About Optimus Bank
Built with a bold ambition of offering optimum banking experiences to millions of customers globally, Optimus Bank is a digital-driven financial services platform for your specific personal, corporate, and business financial needs.
Optimus Bank is registered under the laws of the Federal Republic of Nigeria and licensed as a national bank by the Central Bank of Nigeria (CBN). We also comply with other statutes and regulations generally applicable to Deposit Money Banks (DMBs) operating in Nigeria.
- Job Type : Full time
- Industry : Financial Services
- Work Experience : 1-3 years
- City : Kano
- State/Province : Kano
- Country : Nigeria
- Zip/Postal Code :100001
Job Description
Are you an experienced Customer Service Officer?
We have an exciting opportunity for you!
Responsibilities Include:
• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure effective utilization- of-physical assets at the Customer Service Unit
• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Effective Cost Management to ensure that Customer Service sub-units are efficient.
• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
• Drive digital adoption in the branch.
• Maintain and update customer files
Requirements
Education/Qualification
- A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience
- Minimum of 2 years’ banking experience in Customer Service.
Benefits
What’s in it for you?
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.
Application Dealine not specified
Method of Application
Interested and Qualified candidates should Go:
CLICK HERE TO APPLY
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